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At BGRemove.pro (“we”, “our”, or “us”), we strive to provide a reliable, transparent, and high-quality experience for all users. This Refund & Cancellation Policy explains how refunds, cancellations, and billing issues are handled for services offered through https://bgremove.pro (the “Service”).
By purchasing or subscribing to BGRemove.pro, you agree to the terms outlined below.
BGRemove.pro is a digital, AI-powered image background removal platform. Because our services are delivered instantly and involve real-time processing resources, refunds are handled thoughtfully and fairly.
Our goal is to resolve concerns quickly and reasonably while maintaining the integrity of our platform.
All BGRemove.pro services are digital and on-demand. Once image processing credits are used or a subscription period begins, the service is considered active.
For this reason, refunds are not automatic but may be granted under specific conditions outlined in this policy.
We may consider refund requests in the following situations:
Duplicate or incorrect charges caused by a technical error
Service unavailability for a prolonged period due to system issues
A verified technical problem that prevented you from using the Service as intended
Each request is reviewed individually to ensure fairness for all users.
Refunds are generally not provided in cases such as:
Change of mind after purchase
Unused credits or unused subscription time
Successful image processing already completed
User error, including incorrect uploads or unsupported formats
Partial use of a subscription or credit package
These limitations are standard across most digital SaaS platforms.
Subscriptions can be canceled at any time through your account settings
Canceling prevents future billing but does not refund the current billing period
You will retain access to the Service until the end of the active subscription term
This approach ensures uninterrupted access while maintaining billing transparency.
Free trials, promotional plans, and bonus credits are provided to help users evaluate our Service and are non-refundable. Any misuse of trial offers may result in access restrictions.
If you believe there is a billing error, we encourage you to contact us first so we can assist you promptly.
Initiating a chargeback without contacting us may lead to:
Temporary account suspension
Loss of access to the Service
We are always happy to help resolve issues directly.
If you have a concern or wish to request a refund review, please contact our support team within 7 days of purchase and include:
Your registered email address
Payment reference or transaction ID
A brief explanation of the issue
Email: support@bgremove.pro
Our team aims to respond in a timely and professional manner.
If a refund is approved, it will be issued to the original payment method used at checkout.
Processing times depend on the payment provider and typically take 5–10 business days.
We may update this Refund & Cancellation Policy to reflect changes in our services, technology, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.
Continued use of BGRemove.pro indicates acceptance of the updated policy.
For questions about billing, refunds, or this policy, please contact us:
Email: bgremove.pro@gmail.com
Website: https://bgremove.pro
